Help Guide for Complaints
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Privacy, Bharat Bhushan & The Investor
Our Commitment
Bharat Bhushan is strongly committed to every individual's right to privacy and
to keeping personal and financial information secure. As part of the effort to earn
your trust and confidence in our commitment, we are fully disclosing our privacy
practices. We therefore encourage you to read our privacy statement to familiarize
and understand the types of personally identifiable information we collect and how
we use this information.
Information collected by Bharat Bhushan and how it is used
Bharat Bhushan only collects the necessary personally identifiable information in
order to respond to your requests for our customized products and services. Personally
identifiable information is defined as any information that identifies or can be
used to identify, contact, or locate the person to whom such information pertains.
Such information pertinent to the site includes, but is not limited to, first and
last name, physical address, e-mail address, phone number, birth date, and any other
information that itself identifies or when tied to the above information, may identify
you as a specific individual.
Bharat Bhushan only collects personally identifiable information about you when
you specifically and knowingly provide it. The site collects your information in
order to record and support your participation in the activities you select. If
you subscribe to a service or register a product, for example, the information is
used to register your rights, if any, to technical support or other benefits that
may be made available to registered users. Bharat Bhushan and its service partners
use your personally identifiable information to operate the sites and services and
to inform you of new features, services, and products from Bharat Bhushan and its
affiliates.
Bharat Bhushan may also carefully select other companies to send you information
about their products or services which are related to the site's service but are
not necessary to its operation (an "Extended Service"). If Bharat Bhushan intends
to use personally identifiable information for an Extended Service, the Bharat Bhushan
site will also provide you with the ability and requisite instructions to decline
this service. You may also stop the delivery of informational or promotional mail
from Bharat Bhushan by following the instructions on the mail.
Bharat Bhushan may disclose personally identifiable information if required to do
so by law or in the good-faith belief that such action is necessary to:
(i) conform to the edicts of the law or comply with legal process served on the
site or its owners;
(ii) protect and defend the rights or property of the site-owners, the site or the
users of krchoksey.com, and
(iii) act under exigent circumstances to protect the personal safety of users of
krchoksey.com, the site, its owners, or the public.
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Grievance Redressal
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A. Regular Access Channels
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At Bharat Bhushan Equity Traders Ltd., we aim to provide you with the best Customer
Service. However, if you have a problem or wish to register a complaint, you can
reach us at any of the following access channels.
Dedicated Number: - 09313793267
E-mail: -
Investorgrievance@bharatbhushan.com
Write to us: - 503,Rohit House
3,Tolstoy Marg,
New Delhi - 110 001
You can expect a response from these channels between 3 working days to 10
working days of receipt of your complaint at Bharat Bhushan (taking into account
postal and other delays that may occur beyond the control of Bharat Bhushan Equity
Traders Ltd.)
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B. Escalation of your Complaints
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If you are not satisfied with the response that you receive from the above access
channels or if you do not hear from us in 10 working days, you can escalate your
complaint through: An E-mail to nse@bharatbhushan.com explaining the
details of the issue concerned. You will receive a response within 10 working days
of receipt of your complaint at Bharat Bhushan Equity Traders Ltd.
You can call us at the +91 11 49800900.
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C. Senior Officer Contact
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If you are not satisfied with the response that you receive or if you do not hear
from us within 10 working days of having escalated your complaint, and wish to raise
the issue with a senior officer within the Head Office, please contact Mr.R.A.Soni.
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Mr.R.A.Soni can be reached at:
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Bharat Bhushan Equity Traders Ltd.
503,Rohit House, 3,Tolstoy Marg,
New Delhi - 110 001
Email:corporate@bharatbhushan.com
Telephone: +91 11 49800900
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Disclaimer
All reasonable care has been taken to ensure that the information contained herein
is not misleading or untrue at the time of publication. However, we make no long
standing commitment as to its accuracy or completeness. All information is for the
private use of the person to whom it is provided without any liability whatsoever
on the part of Bharat Bhushan or any associated company or any member of employee
thereof.
Bharat Bhushan may have open and investment interest in the stocks mentioned herein.
Nothing contained herein should be construed as an offer to buy or sell or a solicitation
of an offer to buy or sell. The value of any investment may fall as well as rise.
Investors are advised to avail personal counseling from our research or dealing
desk if they wish for any further clarity or clarifications in the understanding
on various aspects of investment.
Bharat Bhushan has taken due care and caution in compilation of data for its web
site. The views and investment tips expressed by investment experts on Bharat Bhushan
are their own, and not that of the site. Bharat Bhushan advices users to check with
certified experts before taking any investment decision. However, Bharat Bhushan
does not guarantee the accuracy, adequacy or completeness of any information and
is not responsible for any errors or omissions or for the results obtained from
the use of such information. Bharat Bhushan especially
states that it has no financial liability whatsoever to any user on account of the
use of information provided on its website.
The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable
to any person or persons for any acts of omission or commission, errors, mistakes
and/or violation, actual or perceived, by us or our partners, agents, associates
etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai,
SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai
is not answerable, responsible or liable for any information on this Website or
for any services rendered by our employees, our servants, and us.
This disclaimer shall be applicable to any person visiting/accessing the Website
and/or a Customer entering into an agreement related to availing of the Service
offered by Bharat Bhushan Equity Traders Ltd. and its Affiliates. The terms & conditions
governing individual products will be displayed at the relevant product specific
pages in the website. If the client trades in/uses any of the products he will be
deemed to have accepted the terms of the respective products as well as these terms.
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Terms Of Use
Bharat Bhushan believes that you will experience, enjoy and participate in the many
services and features on our site. By visiting our site you are agreeing to be bound
by the following terms and conditions. We may change these terms and conditions
at any time. Your continued use of Bharat Bhushan means that you accept any new
or modified terms and conditions that we come up with. So please re-visit the `Terms
of Use' link at our site from time to time to stay abreast of any changes that we
may introduce. The term `Bharat Bhushan' is used through this entire Terms of Use
document to refer to the website, its owners and the employees and associates of
the owner.
REGISTRATION
By registering, you certify that all information you provide, now or in the
future, is accurate.
Bharat Bhushan reserves the right, in its sole discretion, to deny you access to
this website or any portion thereof without notice.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that the Bharat Bhushan content, service and software (including
but not limited to text, sound, photographs, graphics or other material contained
in any communication, sponsor advertisements or messages, whether by its owners,
its advertisers, affiliates or partners) are protected by copyrights, trademarks,
service marks, patents and/or other proprietary rights and laws; therefore, you
are only permitted to use content, service or software as expressly authorized by
Bharat Bhushan, its advertisers, affiliates and partners.
LIABILITY DISCLAIMER
You expressly agree that use of the website is at your sole risk.
The contents, information, software, products, features and services published on
this website may include inaccuracies or typographical errors. Changes are periodically
added to the contents herein. Bharat Bhushan and/or its respective suppliers may
make improvements and/or changes in this website at any time. This website may be
temporarily unavailable from time to time due to required maintenance, telecommunications
interruptions, or other disruptions. Bharat Bhushan (and its owners, suppliers,
consultants, advertisers, affiliates, partners, employees or any other associated
entities, all collectively referred to as associated entities hereafter) shall not
be liable to user or member or any other third party should Bharat Bhushan exercise
its right to modify or discontinue any or all of the contents, information, software,
products, features, services published on this website.
Bharat Bhushan and/or its respective associated entities make no representations
about the suitability of the contents, information, software, products, features
and services contained on this website for any purpose. All such contents, information,
software, products, features and services are provided “as is” without warranty
of any kind. Bharat Bhushan and/or its associated entities hereby disclaim all warranties
and conditions with regard to these contents, information, software, products, features
and services, including all implied warranties and conditions of merchantability,
fitness for a particular purpose, title, non-infringement, and availability.
In no event shall Bharat Bhushan and/or its associated entities be liable for any
direct, indirect, punitive, incidental, special or consequential damages arising
out of or in any way connected with the use of this website or with the delay or
inability to use this website, or for any contents, information, software, products,
features and services obtained through this website, or otherwise arising out of
the use of this website, whether based on contract, tort, strict liability or otherwise,
even if Bharat Bhushan or any of its associated entities has been advised of the
possibility of damages
INDEMNIFICATION
You agree to indemnify and hold Bharat Bhushan and its associated entities
harmless from any claim, demand, expense or damage, including reasonable attorneys’
fees relating to use of the Bharat Bhushan website or violation of this Agreement.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you warrant to Bharat Bhushan
that you will not use this website for any purpose that is unlawful or prohibited
by these or any of the other terms, conditions, and notices contained on this website.
LINKS TO THIRD PARTY SITES
This website may contain hyperlinks to websites owned by entities other than
Bharat Bhushan. Such hyperlinks are provided for your reference and convenience
only. Neither Bharat Bhushan nor its owners control such websites, and are not responsible
for their contents. Bharat Bhushan's inclusion of hyperlinks to such websites does
not imply any endorsement of the material on such websites or any association with
their operators.
MODIFICATION OF THESE TERMS AND CONDITIONS
Bharat Bhushan reserves the right to change this Agreement, and/or any part
thereof, at any time.
Your continued use of the Bharat Bhushan website after modifications constitutes
an affirmative acknowledgment of the amended Bharat Bhushan Terms of Use and consent
to abide and be bound by any terms thereof.
The owners of Bharat Bhushan, reserves the right to modify or discontinue the Bharat
Bhushan website with or without notice to you. The owners shall not be liable to
you or any third party should they exercise its right to modify or discontinue the
Bharat Bhushan website.
USE OF MESSAGE BOARDS, CHAT ROOMS AND OTHER COMMUNICATION FORUMS
If this Web site contains message/bulletin boards, chat rooms, or other message
or communication facilities (collectively, "Forums"), you agree to use the Forums
only to send and receive messages and material that are proper and related to the
particular Forum. By way of example, and not as a limitation, you agree that when
using a Forum, you shall not do any of the following:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such
as rights of privacy and publicity) of others.
- Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent
or unlawful material or information.
- Upload files that contain software or other material protected by intellectual property
laws (or by rights of privacy of publicity) unless you own or control the rights
thereto or have received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other similar software
or programs that may damage the operation of another’s computer.
- Conduct or forward surveys, contests, or chain letters.
- Download any file
posted by another user of a Forum that you know, or reasonably should know, cannot
be legally distributed in such manner.
All Forums are public and not private communications. Chats, postings, conferences,
and other communications by other users are not endorsed by Bharat Bhushan, and
such communications shall not be considered reviewed, screened, or approved by Bharat
Bhushan. Bharat Bhushan reserves the right for any reason to remove without notice
any contents of the Forums received from users, including without limitation message
board postings.
SOFTWARE AVAILABLE ON THIS WEB SITE
Software (if any) that is made available to download from this website ("
Software") is the copyrighted work of the owners and/or its suppliers. Your use
of the Software is governed by the terms of the end user license agreement, if any,
which accompanies or is included with the Software ("License Agreement"). You may
not install or use any Software that is accompanied by or includes a License Agreement
unless you first agree to the License Agreement terms. For any Software not accompanied
by a license agreement, Bharat Bhushan hereby grants to you, a personal, non-transferable
license to use the Software for viewing and otherwise using this website in accordance
with these terms and conditions, and for no other purpose. Please note that all
Software, including without limitation all HTML code and Active X controls contained
in this Web site, is owned by Bharat Bhushan and/or its suppliers and is protected
by copyright laws and international treaty provisions. Any reproduction or redistribution
of the Software is expressly prohibited by law, and may result in severe civil and
criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER
SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.
THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE
AGREEMENT.
DIRECTORY LISTINGS & SERVICES
This website contains (directory) features and services that enable you to
enlist yourself and/or access information about other registered visitors and/or
their services. You will enlist at, access and use such sections, information, features
and services at your own risk. Bharat Bhushan does not represent or endorse the
accuracy or reliability of any of the information, contents or services available
at, listed in or obtained by using such directories. You hereby acknowledge that
any reliance upon any of the information, contents, features or services available
at, listed in or obtained by using such directories shall be at your sole risk.
Bharat Bhushan provides links and other contact details of enlisted entities for
your reference and convenience only. Bharat Bhushan does not endorse or recommend
the services of any of the entities listed in this directory or elsewhere on this
site. Any entity that you select to contact or deal whether listed in this directory
or elsewhere on this site is solely responsible for its services to you, and you
agree that Bharat Bhushan shall not be liable for any damages or costs of any type
arising out of or in any way connected with your use of such services.
DISCLAIMER OF WARRANTIES
You expressly agree that use of the Bharat Bhushan services, including the
Loyalty Program is at the Member’s sole risk.
Bharat Bhushan expressly disclaims any and all express and implied warranties, including,
but not limited to, the implied warranties of merchantability, fitness for a particular
purpose and non-infringement. Bharat Bhushan shall not be liable or responsible
for those guarantees, warranties and representations, if any, offered by Bharat
Bhushan's advertisers, partners, manufacturers of merchandise or suppliers of services.
No advice or information, whether oral or written, obtained by Member from Bharat
Bhushan or through any other source shall create any warranty not expressly made
herein.
PARTICIPATION IN PROMOTIONS OF ADVERTISERS AND PARTNERS
Member’s correspondence with or participation in promotions of the Loyalty
Program advertisers and partners are solely between corresponding Member and the
advertiser or partner. Bharat Bhushan assumes no liability, obligation or responsibility
for any part of any such correspondence or promotion.
NOTICES
All notices given by Bharat Bhushan to you will be given by e-mail or regular
mail or by general posting on the Bharat Bhushan website.
LAWS
The terms of this contract are exclusively based on and subject to Indian
law. You hereby consent to the exclusive jurisdiction and venue of courts in New
Delhi, India in all disputes arising out of or relating to the use of this website.
Use of this website is unauthorized in any jurisdiction that does not give effect
to all provisions of these terms and conditions, including without limitation this
paragraph.
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General Terms and Conditions
Submissions and unauthorized use of any materials contained on this web site may
violate copyright laws, trademark laws, the laws of privacy and publicity, certain
communications statutes and regulations and other applicable laws and regulations.
You alone are responsible for your actions or the actions of any person using your
user name and/or password. Bharat Bhushan Equity Traders Ltd.Securities reserves
the right to terminate access to this web site at any time and without notice. Further
this limited license terminates automatically, without notice to you, if you breach
any of these Terms. Upon termination, you must immediately destroy any downloaded
and printed materials.
Bharat Bhushan Equity Traders Ltd. may change the format and content of this web
site at any time. Bharat Bhushan Equity Traders Ltd. may suspend the operation of
this web site for support or maintenance work, in order to update the content or
for any other reason.
Personal details provided to Bharat Bhushan Equity Traders Ltd. through this web
site will only be used in accordance with our privacy policy. Please read this carefully
before going on. By providing your personal details to us you are consenting to
its use in accordance with our privacy policy.
If you have a question or complaint, please contact us at corporate office. Bharat
Bhushan Equity Traders Ltd. reserves all other rights
Undertaking, representation and covenants of the user:
When using this web site, you expressly undertake represent
and covenant that you shall not:
Restrict or inhibit any other user from using or enjoying this web site, including
without limitation by means of "hacking" or defacing any portion of this web site;
Transmit any information or software that contains a virus, worm, time bomb, Trojan
horse or other harmful or disruptive component;
Remove any copyright, trademark, or other proprietary rights notices contained in
this web site or on any material downloaded from the web site; Use the web site
to conduct, or solicit the performance of, any unlawful activity or other activity,
which infringes the rights of others;
Interfere with or disrupt the web site or any services provided thereon or thereby,
or any servers or networks connected to the web site, or disobey any requirements,
procedures, policies or regulations of networks connected to the web site; Violate
any law, regulation or contract
Protection of your personally identifiable information
The personal information that you provide in connection with registering yourself
as a user of Bharat Bhushan products or services is classified as Registration Information.
Registration Information is protected in several ways. Access by you to your Registration
Information is available through a password and unique customer ID selected by you.
This password is encrypted. We recommend that you do not divulge your password to
anyone. In addition, your Registration Information resides on a secure server that
only selected Bharat Bhushan personnel and contractors have access to via password.
We also encrypt your personal information and thereby strive to prevent unauthorized
parties from viewing such information when it is transmitted to krchoksey.com.
Arbitration (According to Delhi)
If any dispute arises between the Parties hereto during the subsistence of this
Agreement of thereafter, in connection with or related to the validity, interpretation,
implementation or alleged breach of any provision of this agreement, the dispute
shall, as far as possible be settled with the help of the official of the exchange
of no such settlement is possible the parties hereby agree to refer such dispute
to arbitration in accordance with the rules, bye-laws and regulations of the said
stock exchange. The Member broker and the Client hereby agree that they shall co-operate
with the exchange officials and provide all relevant documents in their possession
so as to expedite the settlement through the arbitration process.
The Member broker and the Client hereby agree that they will assist and co-operate
with each other in ensuring faster settlement of any arbitration proceedings arising
out of the present agreement or from the provision of the Online Trading services
by the Member broker and will accept arbitration awards in respect thereof.
Information is supplied upon the condition that the persons receiving the same will
make their own determination as to its suitability for their purposes prior to use
or in connection with the making of any decision. No Information at this web site
shall constitute an invitation to invest in any security or financial product. Any
use of this website or the Information is at your own risk.
This website/information is provided to you on and “as is” and “where-is” basis,
without any warranty. Bharat Bhushan Equity Traders Ltd., for itself and any third
party providing materials, services or content to this website, makes no representations
or warranties, either express, implied, statutory or otherwise of merchantability,
fitness for a particular purpose, or non-infringement of third party rights, with
respect to the website, the information or any products or services to which the
information refers. Bharat Bhushan Equity Traders Ltd. will not be liable to you
or any third party for any damages of any kind, including but not limited to, direct,
indirect, incidental, consequential or punitive damages, arising from, or connected
with the site, including but not limited to, your use of this site or your inability
to use the site, even if Bharat Bhushan Equity Traders Ltd. has previously been
advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend and hold Bharat Bhushan Equity Traders Ltd., its
and their Affiliates and any of its and their directors, employees, advisors, suppliers,
advertisers, agents or sponsors harmless from and against any and all claims, damages,
losses, costs (including without limitation reasonable attorneys' fees) or other
expenses that arise directly or indirectly out of or from (i) your breach of these
Terms and Conditions; (ii) your violation of the undertaking, representation and
covenants mentioned above; and/or (iii) your activities in connection with this
web site. The maximum liability of Bharat Bhushan Equity Traders Ltd. and its Affiliates
to the Customer shall be subject to the amount of fees paid by the Customer for
the services that he/she may have availed of through the Website or in pursuance
of the Offer or the Service (iv) a third party that your use of the web site or
the use of the web site by any person using your user name and/or password (including
without limitation your participation in the posting areas or your Submissions)
violates any applicable law or regulation, or the rights of any third party.
Applicable Law and Jurisdiction
These terms and conditions are governed by and to be interpreted in accordance with
laws of India, without regard to the choice or conflicts of law provisions of any
jurisdiction. You agree, in the event of any dispute arising in relation to these
terms and conditions or any dispute arising in relation to the web site whether
in contract or tort or otherwise, to submit to the jurisdiction of the courts located
at New Delhi, India for the resolution of all such disputes. The offering of the
Service is subject to the requisite permissions, approvals, licenses and any other
clearance from the appropriate regulatory authority viz., Securities and Exchange
Board of India, National Stock Exchange of India Limited, Bombay Stock Exchange
Limited, Mumbai and any other relevant authority that may be the regulatory authority
of the Service.
Miscellaneous
In the event any provision of these terms and conditions is determined by a court
of competent jurisdiction to be invalid, illegal or otherwise unenforceable such
provision shall be deemed to have been deleted from these terms and conditions,
while the remaining provisions shall remain in full force and effect. Bharat Bhushan
Equity Traders Ltd. 's failure to insist upon or enforce strict performance of any
provision of these terms and conditions shall not be construed as a waiver of any
provision or right. Neither shall the course of conduct between the parties nor
trade practice shall act to modify any provision of these terms and conditions.
Browser Requirement
You must have Internet Explorer 6.0 with 128 bit encryption or Netscape Communicator
4.7.
User/member interaction features
Bharat Bhushan has many features that provide for users/members to disclose their
identities and communicate with other users/members. Your use of such features and
disclosure of any personal details (e.g. e-mail address) by you through these features
are at your sole risk and Bharat Bhushan accepts no responsibility for the same.
However, if your privacy has been intruded as a result of participating in such
features, you could notify us by e-mail at nse@bharatbhushan.com
Other Websites
The Bharat Bhushan site contains links to other websites. Bharat Bhushan is not
responsible for the privacy practices or the content of such websites.
Notify Us
If at any time you become aware of the fact or believe that Bharat Bhushan or its
users/members have not adhered to these principles, please notify Bharat Bhushan
by e-mail at
nse@bharatbhushan.com and we will use all commercially reasonable efforts
to promptly determine and correct the problem.
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